The word “platform” gets used and misused a lot nowadays
A true technology platform is one that:
- Acts as an enabler for the delivery of a variety of services
- Helps tenants (companies) add value to the services they offer to their customers
- Can support multiple ‘tenants’ either in single or multi-tenant environments
- Is flexible and customisable, offering the ability to tailor its capabilities and services to different customer needs
- Is designed to be robust, reliable and scalable
- Is secure, providing data protection for all suppliers and customers
- Supports tomorrow’s needs, not just today’s